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Entries in business transformation (12)

Sunday
Aug032014

Conscious Capitalism AND Social Enterprise Is Conscious Business

There are two movements in business today that are highly related yet very disconnected – conscious capitalism and social enterprise. These two movements are actually quite similar when viewed from a whole system perspective – more aware AND responsible business. Taken together, conscious capitalism and social enterprise create conscious businesses with the potential to solve big problems through business while generating a sustainable future.

The conscious capitalism movement appears to be primarily focused on relationships, stakeholders and leadership practices. This is transformative work and deserves all the praise and attention the movement has received. Yet, it is not enough. When an individual embarks on a journey of transformation and develops a higher awareness (consciousness), they almost always begin to see themselves as part of a greater whole and over time start to make decisions about their lifestyle, habits and consumption aligned with more sustainable practices – seeing themselves as part of the whole, they act for the collective good. 

I do not see the same development when I look at the conscious capitalism movement, particularly two companies hailed as the leaders of the movement – Whole Foods and The Container Store. When shopping these stores, neither feels different to me. Back to the example of an individual’s journey of transformation and deeper awareness, it does not appear that the consciousness of these two businesses has yet translated into the same level of whole system thinking. Their conscious awareness has not led to greater responsibility. When it does, I would expect to see sourcing strategies, merchandising decisions, packaging materials, marketing campaigns and other decisions approached from a higher awareness and collective perspective. Walking into these stores you will immediately know that they are not in business as usual – their “inner” growth will be obvious in their outer appearance and actions.

Social enterprises, on the other hand, are using business to make a difference – solving big problems and impacting people’s lives. Yet they tend to do that with traditional business tools, management practices and organizational structures. Operating with greater responsibility, these social enterprises often are not functioning with deeper awareness. Their right and sustainable actions are not supported by conscious business practices.

We need both – more aware AND responsible businesses. Sustainability is not simply a green movement of incremental actions alone; we also need radical new thinking and changes in business that accelerates progress to a sustainable future – what I call blue thinking. These conscious businesses have greater awareness and deploy systems-level, whole-perspective thinking to consider the full impact and all consequences of its actions. They relate more consciously through new organizational structures and manage with deeper awareness through innovative management tools that integrate meaning-making and money-making so that mission is top of mind and integral to the organization’s strategy. This shift to more aware AND responsible conscious businesses would make doing good (impact) as important as doing well (profit), all while solving some of our biggest challenges, creating jobs and enabling a sustainable future.

Monday
Jul072014

Holding Space as An Essential Leadership Capacity

Otto Scharmer, senior lecturer at MIT and founding chair of the Presencing Institute, has said that “holding space is the single most important leadership capacity going forward. Hearing this, I realized it was in fact the essential leadership trait of the 21st century. Let's explore what it means to hold space and why it is so important for leaders today.

The world is now moving too fast to maintain detailed plans and has gotten far too complex with the consequences of our individual actions too great to continue acting in the isolation of our own organizations. Instead, leaders need the ability to see and act from the whole and the capacity to integrate all that is evolving around them while responding quickly to shift strategy and execution. It is a leadership capacity to sit comfortably in ambiguity and welcome the unknown while grounded in a bigger vision; mindful of how each evolving moment fits into that vision. In this way the leader sets a destination, chooses a route and then course corrects in each moment. Holding space allows leaders to engage the unfolding future to guide the organization rather than impose the past or even a limited vision for the future on the present. This is done in collaboration and without excess planning.

Space in this context is physical, mental, emotional and even energetic. It is expansive; linked to the moment of the experience itself, giving space for a much more interesting creation based on what is happening in the moment. The leader does this by thinking, engaging and acting differently.

  • Thinking holistically while cultivating curiosity 
  • Engaging (rather than resisting) whatever comes up in the moment; relating authentically and consciously 
  • And then acting from this deeper awareness by sensing what is present in each moment and responding from an inner knowing beyond what the data, analysis or plan might otherwise suggest

In this way, the leader creates a container for an intentional experience, aligning an organizational intention and creating conditions for the future to emerge by setting aside specific expectations and curiously observing while listening deeply for what reveals itself. It is a journey from the attempted certainty of predict-and-control into the unknown of sense-and-respond. While this may appear passive to the observer, it is actually a very active and deliberate leadership practice.

John Renesch, in The Great Growing Up, describes it as having “dominion of our reality without trying to dominate it, without clever maneuvering or seduction … elegant mastery without resorting to manipulative control or imposition.”

Focalizing Dynamic Links is one of many methods a leader can utilize to hold space. It is a way of connecting with and relating to people in order to access both inner and outer resources. Two particular elements of Focalizing are especially relevant to holding space – suspension and sensing. Suspension – setting aside the judging, critical voices of doubt, fear and cynicism – opens and allows us to fully sense the wisdom of our inner experience, often through felt sensations in the body and our visual imagination. We do this through a relaxed and meditative state where we are grounded, centered, clear and focused.

Such a meditative state has three characteristics essential to the practice of holding space:

  • Timelessness – fully present in the moment and allowing something greater than ourselves to move through us, creating the future 
  • Formlessness – beyond the confines and constraints of our physical body to experience “ourselves” in everything around us 
  • Non-attachment – completely content in the perfection of the current moment with total acceptance and even appreciation that the next moment may be entirely different and we will be absolutely present in the perfection and completeness of that moment, whatever it may be

Specifically, the leader holding space by focalizing a Dynamic Link demonstrates and utilizes these traits:

  • Allows his or her own self to be open to and participate in the creative energy of the group, creating the context and holding space for the group intentions to emerge 
  • Holds no point of view nor expectation of a specific outcome other than that of the aligned intentions 
  • Connects with the group organically to express the innate intelligence and wisdom of the collective 
  • Helps participants to shift perceptions, offers additional perspectives and opens group to new possibilities 
  • Respectfully engages opposite energies expressed within the group for their resolution and integration and the emergence of a greater idea or vision 
  • Brings resource energy in the form of caring and a real sense of community

This last trait suggests that space is really just love – love for one’s self, the organization, each individual and what the group seeks to create or do. In fact, when one is in the present state necessary to hold space it is impossible to feel any other emotion than love – even though that love may present and express itself in any number of ways.

Holding space as a leadership capacity has several tangible benefits that address the complex and interconnected world in which our organizations now operate:

  • Having resilience and feeling more presence in the moment 
  • Ability to connect dots by removing blind spots and gaining insight to previously unseen possibilities, shifting one’s point of view 
  • Feeling inclusivity, unification and compassion with an ability to view situations from the perspective of the whole

Leaders who choose to engage a practice of holding space step bravely into the world of the unknown where the comforts (and constraints) of current management practice are replaced with a full-bodied experience of leading from their hearts.

Sunday
Mar022014

A New Balance Sheet for Business

It seems to me that the traditional balance sheet is outdated with its singular focus on the financial capital of a business. This one-dimensional view ignores the multiple forms of capital that a business utilizes in its operations every day. In doing so, businesses bring decision-making down to a simple financial evaluation when in fact the considerations are much more complex. This creates a blind spot that often results in less than optimum decisions in the business.

What we need instead is a more holistic consideration of the business – a balance sheet that allocates all resources: financial as well as natural, human, social and built capital. This greater organizational self-awareness allows for a more full and conscious budgeting of all forms of capital with an eye to the liability of blind spots and recognition of all the equity it creates. As such, it provides the true cost of doing business along with an understanding of the organization’s impact on its environment.

What I propose is a balance sheet that contains a view of assets, liabilities and equity beyond the more quantifiable financial ones for a more comprehensive understanding and awareness of the organization as a whole.

  • An expanded view of the organization’s assets would include strengths and opportunities within the business such as skills and knowledge of the human capital, networks and relationships of social capital, the infrastructure of the built capital and the intelligence of entrepreneurial capital with the unique capacity to assemble all these aspects into a formula for success through innovation.
  • Liabilities beyond the financial would include challenges and risks the business faces such as resource gaps in the organization and marketplace dynamics. Additionally, the self-aware organization would seek to gain visibility into the unseen and unknown – blind spots in the organizational shadow.
  • Equity would also have an expanded depth that takes a more holistic view of the value the organization is creating. This would involve even deeper organizational self-awareness with insights into the context within which the organization operates and how that fits into the dynamics of an evolving world. 

Along with this expanded depth that includes the various forms of capital, the new balance sheet would also have a perspective across multiple dimensions.

  • Financial – dollars and cents, the familiar assets, liabilities and equity of the balance sheet. 
  • Non-Financial – includes skills and knowledge, infrastructure as well as the networks and relationships across the organization through its human, intellectual, experiential, built and social capital. 
  • Emotional – the prevailing emotional tone of the organization. This is the culture of the organization, including the known and acknowledged as well as the unconscious and unseen. 
  • Energetic – beyond words and emotions, there is an actual energetic vibration of the organization that when engaged has the capacity to inform and guide the present through an awareness of an emerging future.

The business organization that endeavors to operate with greater self-awareness – with greater depth and across multiple dimensions – will set itself up more prepared to successfully achieve its objectives and realize its mission. This organizational self-awareness enables the business to:

  • Operate more fluidly in the moment, allowing the business to quickly respond to an ever-changing business climate.
  • Deploy the talent of human capital according to individual skills and capabilities rather than be confined by the boundaries of job descriptions.
  • Truly understand the well being of the entire organization, creating a sustainable operation with the capacity to evolve as the environment in which the business operates shifts.

This approach to a more holistic balance sheet would create a more holistic chart of accounts to capture the greater depth and multi-dimensions of the approach and in turn, expand the approach to analysis, business modeling and even budgeting for a more comprehensive decision-making process that holistically considers the entire business and the environment in which it operates.

Wednesday
Jul172013

All Growth Isn’t Bigger – The Consciousness of Business Growth

All growth isn’t bigger and continuous growth isn’t sustainable.  Across nature, there is a natural limit to growth.  It’s about efficiency as well as the consumption and allocation of resources. By contrast, out of control growth is known as cancer – the uncontrolled growth of a tumorous mass. And unless the growth can be arrested and even reversed, the organism eventually dies.  

In many businesses, growth is out of line with the principles of nature. We need a more sustainable view of growth – one that is also more conscious, finding a sustaining size for the organization and then shifting the focus to growing deeper and then broader.

Conscious Growth – Sustaining Size

In Soul of Money, Lynne Twist suggests the idea of sufficiency – finding balance with “enough”, rather than pursuing continuous growth. Here, sufficiency is a model of consistently profitable operations that support the employees, investors, supply partners and consumers – all sustainably and consciously. 

Crafting a sustainable existence involves developing the capacity for self-renewal where the guiding question becomes “is this action today replicable indefinitely”. The business operates with equal concern for its impact as well as its contribution and return. In this way the sustainable organization is not just surviving, but thriving with vitality and the sense of being alive, passionate and ever learning.

Deeper growth – Greater Awareness 

From here, the business organization shifts its focus from external growth of being bigger to an internal focus of going deeper and gaining greater self-awareness.  By knowing itself better – as a collective organism – the business also better understands its place in the world. This expanded worldview creates an ongoing and reciprocal loop of an ever-expanding realization of the organization’s relationship with a larger existence – all without consuming more resources or creating a greater physical presence in the world.

From this deeper self-awareness and expanded consciousness, the organization can build and strengthen relationships with everyone involved with and impacted by the business. It also has the opportunity to build and nurture community in the place it chooses to do business – creating deeper roots and a greater sense of home.

Broader growth – Collective Existence

The other method of growth that isn’t about being individually bigger is about being collectively broader.  The individual elephant, deer or eagle doesn’t get larger but the herd or flock may increase in population.  In this way a single organism doesn’t become so large that it dominates its environment individually but rather participates within a community of its own kind in harmony and synergy with its greater eco-system so that checks and balances in that eco-system keep the whole system in balance allocating available resources as individual populations fluctuate with seasonal availability.  It’s the natural order of being.

Broader growth is done with awareness of our collective existence, recognizing we are all in this together. The self-aware organization has a better understanding of how it fits into its ecosystem and what products and services best serve its customers while balancing an awareness of all the other aspects in its ecosystem.

Some of the ways a business organization might grow broadly include:

  • Increase your organizational knowledge and innovate – integrate new processes, methods and tools into the way you operate 
  • Develop complimentary businesses – rather than expand into new communities, explore complimentary businesses in your existing community 
  • Spread your business model – share with other organizations new and sustainable ways of doing business that you develop 
  • Enhance well-being – increase the health and well-being of your organization through employee services, programs and attention to the whole person 
  • Restore the natural environment – explore how you might operate your business more sustainably

From this perspective, the organization doesn’t necessarily get bigger as it grows broader. 

Evolution as Growth

This approach suggests that once a business finds its sustainable size – where its profits create a sustaining cash flow for the organization and all its stakeholders – that growth defined as getting bigger is no longer the central objective and that the organization begins to focus on growing deeper and more broadly. Here, the business begins to focus on meaning-making that also makes money. 

It is clear we are in the midst of great change and we need new ways of doing business that will take us into the future. Larry Page, CEO of Google, has asked “are you working on something that can change the world”. That doesn’t have to be the next Google or Apple to be impactful. The next round of change is likely to come from the bottom up – grassroots efforts at small businesses across the country that choose to approach business differently. Such organizations embrace evolution as growth and present the real possibility for a more positive future.

Saturday
Dec292012

Re-Visioning Our Future

It’s that time of year again when we look back to what we accomplished over the past year and forward to what we wish to do in the next twelve months. For many years this has been an important time of reflection and goal setting for me but this year I’m approaching it a bit differently – by first looking at the really big picture to envision the changes I would like to see in the world and then working back from that vision to imagine how I might participate in this evolving view. It’s a multi-dimensional perspective of an integrated and holistic world experience with a re-visioning of five major institutions of modern life, the resulting impact on each individual and how we might participate along the way.

The world I imagine is connected in co-operation; operating consciously and sustainably. Seeing ourselves as more similar than different, we realize we are all in this together and that our collective survival is contingent on our individual thriving. And rather than attempting to dominate the environment, we see ourselves as stewards of the planet we inhabit. To illustrate how this might look, I have re-visioned five of the major institutions of modern life within this worldview.

  • An Economy that sustains itself and our existence without the addictive practice of consumerism – producing services and substance that enrich our experience rather than so many goods that are thrown away too quickly. It refocuses our attention on living prosperously rather than accumulating abundance – and distributes equitably rather than rewarding the lucky few. 
  • The Financial Markets fund and support a vibrant economy without being an economy of their own – connecting those with money to lend or invest with those having ideas and goods worthy of investment – rather than continually moving the same money around and around without any concern for what the business actually does or even a desire to influence or affect how it operates. In short, the financial sectors support and serve the economy without dominating, controlling or manipulating it. 
  • A forward-thinking Government that turns its back on being manipulated by special interests and instead uses its power of taxation and regulation to encourage behaviors that support a sustainable future and positive, equitable existence for all. 
  • The Education System prepares students for the 21st century by abandoning a system of memorizing data for one that teaches us to better know our own selves, understand the dynamics of the world in which we live and to continually learn; while teaching how to access and use data when we need it rather than attempting to know it forever. 
  • Our Healthcare System actually addresses and heals that which really ails us through a holistic approach to treatment with attention to both symptomatic conditions and the greater disconnection from our higher selves.

Now, imagine similar transformations across other structures and institutions of modern life. The result is a thriving populace living sustainably across all measures of being – connected, contributing and conscious – with little recall of an earlier time of feeling un-empowered, defeated, insignificant or disregarded.

It’s certainly a bold vision and perhaps one I may not see realized in my own lifetime. Zora Neale Hurston wrote that her mother exhorted her to “jump at the sun. You might not land there but at least you will get your feet off the ground.” Visioning isn’t so much about attaining exactly what we envision as it is about changing the dream we dream by questioning our current circumstances and imagining how things could be different.

As we move into the New Year, I encourage you to envision the world differently in some way. Then consider what actions – however small – you might take to move in the direction of that vision. And in so doing, may we all get our feet off the ground.